RETURNS, REPLACEMENTS AND REFUNDS
Excell Impex offers its customers an easy return policy, wherein you can raise a return, exchange, or refund request for a product within 24 hours of delivery, only if the product arrives in a damaged condition and a parcel opening/unboxing video is provided.
How to Initiate a Return or Refund
Step 1: Contact our Customer Support team via email at care@excellimpex.com within 24 hours of receiving your order.
Step 2: Provide us with:
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Your Order ID
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Clear images and an unboxing video of the damaged product
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A brief description of the issue
Step 3: We will arrange a pickup of the products within 2–4 business days. Refunds or replacements will only be initiated once we receive the products in their original packaging with seals, labels, and barcodes intact.
⚠️ If the product packaging or contents are tampered with, you may be eligible for only a partial refund.
Important Conditions
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All items must be returned in their original condition, with price tags intact, user manuals, and in the original manufacturer’s box/packaging as delivered.
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If an eligible item is out of stock, it cannot be replaced; instead, a refund will be issued.
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Refunds for payments made via Credit/Debit Card, UPI, or Wallets will be processed back to the original payment method within 4–10 working days after approval.
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Unboxing video is mandatory for all return, replacement, or refund requests. Without a video, no action will be taken.
